How to order

We can accept purchase orders or credit card payments (via Worldpay) here on our website. We also accept orders by email, fax, phone and mail.

For Custom Service orders, please contact us for a specific quote and reference this in your order.

For Catalog Product orders, please include  the following with your order:

  • Product code(s) of the item(s) you require (e.g. Ab00100-23.0)
  • Shipping address and billing address
  • Purchase Order Number
  • Your telephone number (in case we have a query)
  • Your email address and/or fax number (so that we can confirm the details of the products you have ordered and inform you of the planned delivery date)

Note for EU customers outside the UK – VAT (MwSt) will be charged (20%) unless your organisation is registered for VAT and you provide us with the VAT number (including the country prefix) at the time the order is placed.

Note for UK customers – Please fax/email a copy of your VAT exemption certificate if you are VAT exempt.

Shipping Charges

Shipping is by courier on wet ice (also called blue ice) unless otherwise agreed in your quote. Shipping charges for catalog items: UK – 16 GBP, Europe (other than UK) 30 EUR, Mainland USA 60 USD, with free shipping for orders above 1000 GBP, EUR or USD respectively.  For other countries please contact us for a quote. We also have a network of local distributors.

For multiple products ordered, we charge one shipping charge only. This value will correspond to the shipping charge of the item with the highest shipping charge on the shipment, irrespective of shipping condition(s), number of products and product type(s).

Please consult our Terms & Conditions for further information including our returns and refunds policy.